Label Call Recording label IVR / Voice Recognition label Video Call Recording label Call List Management label Employee Directory Q. How much do the Nextiva cost? The Nextiva has 2 plans - Office USD 19.95 (Per Month),Contact Center USD 50 (Per Month). Free trial: Available.
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Who are the typical users of Nextiva? Nextiva has the following typical customers: Startups, SMEs, Agencies, Enterprises. Which mobile platform does Nextiva support? Nextiva supports the following devices: IOS, Android Q. Which operating system does Nextiva support? Nextiva support the following operation system: Web App Q. What payment method does Nextiva support?
Nextiva support the following payment methods: Monthly. What is the deployment type? Nextiva has deployment type: Cloud Based.
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Checkout the Users are encouraged to contribute to and grow our Wiki. So you want to be a sysadmin? Official IRC Channel - #reddit-sysadmin on Official Discord -. Take it for what it's worth, but this was my experience with Nextiva over the past two weeks.
To start, my CEO's phone started deregistering throughout the day. He's an intelligent man with a respect for my time so he took it upon himself to call Nextiva to get it taken care of.
He spent two hours on the phone with them to have them tell him, oh. It's because you've set your phone to do not disturb, but not regular do not disturb. A special one that requires you to type in several star codes. (Spoiler: He didn't do anything like that.) So he requests for escalation, and I'm brought in at this point because the next technician started saying the network wasn't set up properly. So I start asking the usual questions of what do you think isn't configured correctly? He never provides a distinct answer, or one shred of evidence that would lead me to believe it's my network's issue.
So he asks for a remote session to view the firewall's config. My first thought is not a chance, but I also need working phones. So I let him see what's going on. He immediately starts making changes to my production firewall without asking. So after letting him have his way, I hung up and went about my day.
Not 15 minutes later more phones start deregistering. Whatever, it's 5 o'clock. We all went home and figured we'd deal with it the next day. Next day rolls around and the phones are still off and on.
So I pony up and get on the phone with the 'Escalation' team who I was led to believe was Tier 2 support. So we play our little blame game on each other for three hours and find no evidence that it's my issue or their issue. So I'm escalated to the manager of this department and am told there is no more escalation from here.
She starts off by telling me that it absolutely must be a part on my network because her server is throwing authentication errors because the phones have the wrong ips. Her words, not mine. She then proceeds to tell me for 45 minutes that the issue must lie in DHCP.
When I explained our firewall was not running DHCP, she freaked. 'Well then how in the world are you getting IP addresses?'
I explained a server 2016 box was doing the lifting for that VLAN. My assumption is that she heard that buzz word and went with it. 'Oh it must be that the VLAN is configured improperly.'
So naturally I asked how that could be and she had no answer. The final straw was my favorite moment.
With my CEO in my office, and her on speaker phone she actually asked the question 'Well which side of the firewall is your server on? The inside or outside.' New provider is in as of yesterday morning, same hardware, same technology, no issues. Happy Friday Ya'll. Tl;dr Nextiva support was not helpful at all, and really just cost me about 16 hours of grief.
Oh, and the 'Support Lead' asked me which side of the firewall my server sat on. I've had good luck in the past with 8x8 (this was around 2011) but some people I recommended to it recently has nothing but problems and support was useless. I've only had recent experience with Nextiva and it's been fine, including my limited support experience. Also have good experience with RingCentral (once you get past the worthless sale people), but so many have horrible experience with them. Can't seem to find any consistency across these 3, who are the biggest names. Vonage is the only one I haven't used in any recent timeframe (was mid-2000's for home use last time I did), but no one seems to say anything good about them, and my experience was aweful back then. Only one I see people consistently say good things about is OnSIP.
I may be giving them a try for the first time. Only downside I found (compared to the other big names) is they don't offer VM to Text transcription (no big deal) and no included eFax # with each extension (not a deal breaker for me, but a value proposition consideration). They also don't have their own mobile app, but recommend some 3rd party ones (like Bria), but those aren't free, so that's part of value proposition consideration because the other guy offer free mobile apps. Also have good experience with RingCentral (once you get past the worthless sale people), but so many have horrible experience with them. Ugh I called in about the message light still blinking after deleting a VM and the rep wound up formatting the phone (including firmware) and it became a brick. After 2 days of trying, I finally found a way to set up a local FTP site, force a boot-install of firmware from the FTP server, then manually pointed the phone to RingCentral's provisioning server.
The light started blinking again as soon as the line registered and I've given up hope that RingCentral will ever provide a real answer.